Resident Resources

If you believe you are experiencing symptoms of COVID-19 such as fever, cough, and shortness of breath and would like more information, call the Prince Georges County Coronavirus hotline: (301) 883-6627. Please call 911 for medical emergencies. You can now text 911 in Prince George's County if you are experiencing a medical emergency that makes it difficult to speak over the phone.

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Visit the Prince Georges County Coronavirus (COVID-19) site for FAQs and guidance on best practices to minimize your risk.

Employee Paid Leave: Under the federal Families First Coronavirus Response Act,  certain employers are required to provide employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19. Learn more here.

Find A Job: Employ Prince George's (EPG) is dedicated to helping those unemployed during this crisis seek new employment opportunities. Hourly workers who have lost their jobs can also apply for a $200 EPG Cash Card through their Hourly Employee Relief Fund.

File for Unemployment: Visit the Maryland Division of Unemployment Insurance's BEACON One-Stop Application to file a claim for many unemployment benefit programs using a single application.

Request a Face Mask: The City has a limited supply of disposable face-masks available for residents. Pick-up is by request on Mondays, Wednesdays, and Fridays between 9 a.m. - 3 p.m. Call (301)-985-5000.

Find Food and Other Services: 
The Prince George's County Food Equity Council has a list of  food assistance resources during this crisis, and the County has created a new locator map to find the sites closest to you. To provide a safe environment, many meal distribution sites and food pantries have alternate hours. It's recommended that you call before visiting. You can also use  My PG Services to locate free or reduced cost services like medical care, job training, and more.

Health Insurance Open Enrollment: Maryland's special health insurance enrollment period is extended through mid-March 2021. Eligible residents who did not participate in the state’s enrollment period in 2020 may now opt-in to Medicaid or private health coverage plans through the Maryland Health Connection. To enroll go to or call 1-855-642-8572.

Mental Health Resources: The stress of the pandemic can be overwhelming and seriously affect mental health. The Federal Substance Abuse and Mental Health Administration’s (SAMHSA) Disaster Distress Helpline provides 24/7 crisis counseling and support. Call 1-800-985-5990 or text TalkWithUs to 66746.

Fact vs. Myth: Rumors can easily circulate during a crisis. The Federal Emergency Management Agency has a website to help distinguish between rumors and facts in the Coronavirus pandemic.

Utility Assistance: The Public Service Commission issued consumer protections around turn-off notices and extended payment plans. The Office of People's Counsel has summarized these rulings here.
Find additional resources at:

Telephone & Internet Assistance:
Lifeline is a federal program that provides discounts for limited income consumers on their telephone and internet services.

Emergency Orders to Support Residents: Maryland's Governor has enacted several emergency orders to support Marylanders during this time.  Visit the Governor's Coronavirus Response page for a full list of orders and guidance.  You can also view this list of Helpful Resources for Tenants from Community Legal Services of Prince George's County.

For Seniors and those with health conditions

Older people and people of all ages with severe underlying health conditions like heart disease, lung disease and diabetes are at higher risk of developing serious COVID-19 illness. Senior citizens are encouraged to stay home as much as possible.

Prince Georges County COVID-19 Senior Factsheet

Senior Call Check Program: The Maryland State Department of Aging offers a free Senior Call Check Program that residents 65 years of age or older can use as a resource during the COVID-19 pandemic. Seniors can call toll-free 1-866-50-CHECK (1-866-502-0560) to register Monday-Friday 8am-5pm and Saturday 9am-3pm. The Call Check service will provide messages and updates regarding the COVID-19 outbreak.

Special Grocery Store Hours: Many grocery stores are offering special shopping hours for senior citizens and immunocompromised individuals. Please call your local store to learn more.

Meals on Wheels: Seniors or individuals with a disability and cannot prepare food on their own can reach out to Meals on Wheels of College Park (which also serves Hyattsville). For $5 per day and up to 5 times per week, Meals on Wheels can deliver a hot lunch, dinner, and breakfast for the next morning. Hyattsville residents that meet income requirements may also qualify for free meals. To sign up or for more information, please call Meals on Wheels at (301) 474-1002 or call the City of Hyattsville’s Senior Coordinator, Beryl Johnson, at (301) 985-5058.

For Students and Parents

Prince George's County Public Schools will begin the 2020-2021 school year with distance learning from August 31, 2020 - January 29, 2020. Visit the Prince Georges County Public Schools website for more information. The school system has set up a Distance Learning Hotline to provide live assistance during the virtual learning period. Call 240-696-6229 Monday through Friday, 9 a.m. - 5 p.m.

Free Meals: Children ages 2-18 in need of meals can pick up 2 meals at County schools on Mondays and 3 meals on Wednesdays between 10 a.m. and 1 p.m. Parents can also pick up meals for their child with their student ID or report card. Nicholas Orem Middle is the nearest distribution site in Hyattsville. For a full list of sites and for more information, click here

Internet resources: If your family is in need of internet to complete online schoolwork, many major internet providers are offering free or discounted services during the COVID-19 pandemic.

Resources from PG County Memorial Library SystemWhile libraries remain closed, the PGCMLS is offering a daily schedule of virtual activities for learners of all ages. 

Staying Active and Healthy: While children can contract COVID-19, many experience milder symptoms than adults. This makes them particularly dangerous, as they can spread the disease to more vulnerable populations without knowing. Children with underlying health conditions and respiratory issues can also become critically ill.

Please keep children home as much as possible, encourage regular hand washing, and maintain safe social distancing from others (6 feet apart) when out in public. The state requires that children over the age of five wear masks in all public places, including outdoors in areas where social distancing cannot be maintained. It is not recommended that children under the age of two wear masks as it poses a choking hazard.

City playgrounds have re-opened with safety protocols in place. Please follow posted signage and avoid using the site if there are more than 10 people (adults and children) present. Hand sanitization stations have been installed at all playgrounds and the equipment will be deep cleaned once a week by the Department of Public Works.

Social Distancing dos and donts