Beginning in 2023, as a way to further the accreditation process' objective of providing agencies with information that supports improvement and fosters the pursuit of professional excellence, CALEA updated their public comment mechanism from call-in sessions and public hearings to a web-based comment portal.
The purpose of this portal is to allow the public to provide their perspective on an agency in the following areas:
Compliance with CALEA standards
Engagement in the service community
Delivery of public safety services
Overall candidacy for accredited status
The public may utilize this portal for both commendations or concerns, as it relates to the department.
As CALEA is not an investigatory entity, the portal should not be used to initiate investigations. The department's complaint process should be followed for those types of incidents.